Technical support

BHS also provides inbound and outbound technical support to our clients and their customers across various industries like telecommunications, infrastructure and hardware, ISP, etc. Specific project training is provided to all agents and where certification is required or considered part of a team members’ career path, BHS will facilitate and provide services to hire certified agents, or put them through the required training. Our multiple tiered services share the same industry standards for key performance indicators and excellence measuring first call resolution, customer retention services, and lead generation rates.